Support
Talk to the VelvetCart team
Questions about an order, a return or your membership? Send a message and our support team will get back to you.
Frequently asked
How do I track my order?+
Sign in and open My orders. Each order shows its status, payment method and delivery details.
Which payment methods do you accept?+
We accept major credit and debit cards through Stripe, plus cash on delivery. Card details are handled directly by Stripe and never stored on our servers.
What is your returns policy?+
Returns are accepted within 30 days of delivery. Contact support with your order number and we will guide you through the process.
How do Velvet Rewards points work?+
You earn one point per dollar spent, plus bonuses for daily check-ins and referrals. Points unlock higher membership tiers and member-only offers.